Job Openings

Job Position and Description
Closing Date

Administrative Assistant – Development Department

Vice President of Development seeks full-time experienced administrative assistant for fundraising department.  Duties include composing letters, scheduling appointments, answering incoming calls and assisting with special projects.  Must be proficient in MS office suite, min. 2 years related experience, bilingual a plus, ability to work independently, excellent writing skills, excellent organizational and interpersonal skills, professional appearance.  We offer health/dental insurance, 401(k) plan, paid holidays.  Salary range is $28,000 to $30,000. 
 
Reply to jobs@zsf.org.

7/31/2013

Membership Sales Associate – Part-Time

Nature of Work:
This is an entry-level part time position responsible for providing quality customer service to all guests of Zoo Miami while promoting the Annual Pass program and handling sales transactions of the Annual Pass. Service must be provided in a professional, efficient, proactive and safe manner. Requires working in a fast-paced, high volume team environment. This job requires 1-2 days of weekend work per week.
 
Essential Duties: 
  • Must be able to handle customers with patience and a smile.
  • Ability to multi task in a fast-paced team environment while providing excellent customer service to members and potential members.
  • Maintain the membership sales area and back office space (create a clean and welcoming environment)
  • Greet and interact with guests. Be and look professional at all times.
  • Handle all on-site sales of ZSF Annual Pass and other fundraising items to visitors on a daily basis.
  • Fill out sales paperwork clearly and accurately
  • Handles all aspects of cash register operations including opening and closing procedures, correctly ringing up individual membership sales, and accepting permissible forms of payment.
  • Completes deposit and balancing of daily reports and submit to Sales Supervisor
  • Use of Raisers Edge database and other programs to verify membership, status, update information, etc.
  • Ensure members are complying with the rules and policies of their membership agreement
  • Help with any customer service issues as well as be familiar with Zoo emergency policies and procedures.
  • Know Zoo Miami including schedules, areas of the zoo, events, exhibits and other items a customer may ask about.
  • Assist Membership Manager with benefit fulfillment duties and data entry including labeling, envelope stuffing, sorting and other work.
  • Must be able to work at off-site events to promote the Annual Pass.
  • Able to use a computer and telephone, file documents accurately, communicate with employees, members and guests, and use reasoning problem solving skills.
  • Requires moderate physical effort on a daily basis such as walking, bending, stooping and standing. Must be able to lift 25 pounds and push a cart on wheels.
Working Conditions
Work locations are determined by season, event, and volume of visitors. Work is primarily performed outdoors with shade, exposed to all elements and conditions, and on occasion indoors in an office environment. Occasionally staff will be required to work on zoo grounds, walking around park promoting Annual Pass to visitors.
 
Knowledge, Skills & Abilities:
  • Fluency in Spanish and English preferred.
  • Excellent customer service skills are a must, including patience, calmness and offering a smile.
  • Good knowledge, after appropriate training, of all ZSF Annual Pass categories and benefits
  • Basic knowledge of Zoo Miami – must be able to distinguish a jaguar from a tiger.
  • Must be comfortable using a computer and cash register
  • Understanding of Raisers Edge Database program
  • Proficiency in Word, Excel.
  • Basic math skills are required
  • Ability to meet and deal courteously with the general public.
  • Ability to understand and follow oral and written instructions.
  • Ability to work independently with minimal supervision.

Required Education / Experience: 
High school diploma, GED equivalency, or comparable job-related work experience. Some college education preferred.

Bilingual necessary.
 
Email Resume to MBR@zsf.org

7/1/2013

Full Time:
For more information on Full Time Miami-Dade County jobs, visit http://www.miamidade.gov/jobs/home.asp

Part Time:
Can submit application to Zoo Administration Building