Member FAQs

Member FAQ

  • If I bought tickets to visit Zoo Miami, can I get a credit for an Annual Pass?
  • How can I purchase an Annual Pass

    Online: Visit http://shop.zoomiami.org/save
    Phone: Call 305-255-5551 and ask for Member Services during regular operating hours (9am-5pm)
    At Zoo Miami: Visit Member Services located at the front of the entrance alongside admissions.
  • Is parking free?
    • Yes! Parking is free.
  • What benefits are included with my ZSF Annual Pass?
    • The Annual Pass provides you with 12 months of free admission from the date of purchase.  Admission is valid during general operating hours and there are no blackout dates. In addition, members with the Annual Pass get various discounts, event and exhibit previews, special access or pre-sales and various other benefits. For a current list of benefits, click here (LINK TO BENEFITS -> http://www.miamimetrozoo.com/support-the-zoo.asp?Id=324&parentId=13&rootId=7 )
  • Do I get any discounts on food, drinks, and programs?
  • Will I receive free admission or discounts for special events at Zoo Miami?
    • The Annual Pass includes free express entry to events such as Egg Safari, Party 4 the Planet, and Zoo Boo. Some special events, particularly evening events, are not included in the Annual Pass. However, members may qualify for discounts or pre-sales depending on the event.
  • I’m a member and I arrived at the zoo at 4:02 can I still get in?
    • Last admission to Zoo Miami is at 4 PM for all visitors.
  • I just purchased the Annual Pass but I found a coupon. Can I get a credit?
    • Coupons must be present at time of purchase. Discounts will not be given retroactive to a purchase. However, you can utilize coupons for a renewal if you wish to add another discounted year to your current Annual Pass term.
  • Can I use my annul pass the same day I purchase it?
    • YES! When you purchase your Annual Pass online or in peron, you will automatically receive a temporary pass that will allow you in to the park until your full Annual Pass packet is ready.
  • When will I receive my Annual Pass?
    • Typical processing time is 2-3 weeks and we will send you an email to confirm your information and address in advance of mailing. During October/November and March/April, processing may take 4-6 weeks because of high traffic. If you have paid for your pass haven’t received it yet, you can still enter the zoo as a member by showing your Temporary Pass.
  • What are buddy passes?
    • Buddy passes are one of the extra perks you receive as a member. They are good for 50% off daily admission. So, if you ever come to the zoo with people who are NOT covered by your annual pass, you can purchase daily admission for them at a discounted rate. You will receive 6 buddy passes per active year. The named annual pass holder must be present in order to use buddy passes.
  • When will I get my buddy passes?
    • Every Annual Pass package mailed to members is pre-stuffed with six Buddy Pass coupons. The Buddy Pass coupons come in the mail with your Annual Pass packet. Buddy Pass coupons are not distributed at Zoo Miami and, as with any coupon, are not replaceable, must be present at the time of purchase and cannot be photocopied. Each time they are used, we log them into your record. A new set will only be provided upon renewal for the following year.
  • My cards were lost/damaged/ stolen. How can I replace them?
    • You may have your cards reprinted at the Member Service cart for a $5 fee. Reprints can be requested on your next visit or by calling Member Services. Cards will be made available for pick-up or mailing upon payment of re-print fee
  • I forgot to bring my membership card; can I still visit the zoo for free?
    • Absolutely!  As a courtesy and to avoid extra charges to members, we do offer a one-time Day Pass. You may stop at Member Services and present your photo ID to obtain it. We will log the first Day Pas on your record.  A second request for a day pass will incur the $5 reprint fee for new cards.
  • What is a Day Pass?
    • Often times, our members get so excited to come to the zoo that they forget to bring their Annual Passes. As a courtesy, we provide our members with a detailed form that acts as a temporary Annual Pass for that day only. We only provide one Day Pass per membership cycle and require a $5 reprint fee upon any request thereafter.
  • Why do I have to show a photo I.D. every time I come to the Zoo?
    • As a nonprofit organization, the Zoological Society of Florida relies on the Annual Pass and our members for critical support. To ensure appropriate use of Member benefits and privileges, we ask for a valid photo ID. We also want to protect our members should their cards be lost or stolen. Children are not required to present photo ID. We appreciate your understanding.
  • Why do I need to have an additional membership card present to gain admission for my children and/or guest?
    • Certain Annual Pass levels or categories assign a card specifically for the number of children or unnamed guests permitted. This card is utilized to prevent misuse of the Annual Pass and ensure that the correct amount of children and unnamed guests are given entry to the zoo during your visit.
  • Can my friends or family members not listed on the Annual Pass use my Annual Pass if I am not going?
    • The Annual Pass cards are non- transferable. Only the persons named on the Annual Pass cards may enter the zoo using those cards. All named Annual Pass holders will be required to show a valid photo ID along with their cards in order to gain admission.
  • How does the unnamed guest work?
    • Dual and Family Annual Passes offer the option for a second named member or an unnamed guest. The benefit of the unnamed guest option provides the named members(s)  the benefit of bringing any guest with you each time you visit the zoo. Unnamed guests can only enter when accompanied by a named member(s) in that household. On Dual and Family levels, you can purchase up to four additional guests for $25 each and choose to name them or leave them unnamed.
  • Can I name my child’s cousins & friends on my Family Level Annual Pass?
    • The Annual Pass offers benefits to members based on unique households. Therefore, family or children that are not immediate relatives living within the same house at the same address cannot be included. The only option available is the purchase of up to 4 guest spots at $25 each to bring guests when you visit. We encourage you to have your friends & relatives purchase an Annual Pass as well to enjoy the zoo 365 days a year.
  • Can I purchase a Family Annual Pass and list my grandchildren, even if they do not live with us?
    • Yes! Grandchildren are considered part of your immediate family and are our only exception to our policy that allows members to list children not living within the same household. Remember, we only allow up to 6 children listed on an annual pass and all children must be between the ages of 3 – 17.
  • My spouse is coming to the zoo with the children but is not listed on the Annual Pass. Can he/she use the Annual Pass to get in?
    • Dual and Family Annual Passes offer the option for a second named member or an unnamed guest. If the spouse is not a named member on the Annual Pass, he/she is not a member. Cards are non transferrable and only those named on the Annual Pass are entitled to entry and other benefits. You may add your spouse for $25 on Dual or Family level any time during your Annual Pass term. Please remember children and unnamed guests must be accompanied by a named member on the Annual Pass in order to receive free admission.
  • Can my nanny/babysitter bring my child to the park?
    • In order for a nanny/babysitter to use the Annual Pass to bring your children, they must be a named member. You can add them to Dual or Family levels for $25 anytime during your Annual Pass cycle. Otherwise, they must pay for admission for themselves and your children. Children must always be accompanied by a named member on the Annual Pass in order to receive free admission.
  • I have a Family level Annual Pass and my teenage child is coming to the zoo alone. Can he/she get in without me/ can my children use the Annual Pass without me being present?
    • Sorry, children under 18 and unnamed guests MUST be accompanied by an adult named on your Annual Pass in order to gain admission.
  • My children are coming on a field trip…..
    • The Annual Pass cannot be used to replace the cost for a child or adult attending as part of an organized field trip. These field trips are booked through Group Sales and group tickets must be fully accounted for. If a parent is attending the zoo on the same day as their child’s field trip, they must have permission from the group organizer to join during the zoo walkway visitation, but may not be allowed to participate in field trip activities such as tram rides, monorail, and others. Additional fees may apply and should be handled with in advance of a field trip by contacting the field trip organizer to purchase additional tickets.
  • My child is about to turn 18
    • For the Family Level Annual Pass, children are counted from age 3 through 17. At 18, children are automatically removed from the Annual Pass. To continue coverage of your 18+ child, you may add them as an additional guest for $25.
  • I have already purchased my Annual Pass , can I switch out a named or unnamed person for another individual?
    • You may not make changes to named adults or unnamed guests listed during the year. Changes to any named adult or unnamed guests will only be allowed in the case of death, marriage, or divorce at the request of the primary account holder in writing.  You may add additional guests to your Annual Pass for $25 each at any time throughout your term.
  • I have not used my Annual Pass in a few months. Can I get an extension for the time I didn’t use it?
    • While we wish members visited weekly, we cannot assign credit for members who have not used their Annual Pass. Even if you have lost or have not yet received your cards, you are always able to visit the Zoo by checking with Member Services for a Temporary Pass or re-print.
  • I am going out of town can I freeze my account?
    • Unfortunately, our system is unable to place temporary freezes or holds on accounts.
  • Why does my discount at Safari cycles only work M-F?
    • Due to high demand for Safari Cycles during weekends and holidays, discounts are not available on these days. Occasionally, we do offer specials during the year. Be on the lookout for these special offers in your monthly e-newsletters.
  • Is there a newsletter for members?
    • Yes. We send monthly newsletters via e-mail and quarterly magazines in the mail. If you have not received either, please contact Member Services at 305-255-5551.
  • Do Zoo Miami members receive free or discounted admission to other zoos and aquariums in the U.S.?
  • I have recently moved / have a new email address. How do I update my record?
    • Please send an email to MBR@ZSF.ORG with your full name, Member Number and new contact information.
  • • Can I participate in a behind the scenes tour with a zookeeper?
    • BEHIND THE SCENES ZOOKEEPER TOURS:  A zookeeper will take you face-to-face with exotic animals in off-exhibit areas. During a one and one-half hour visit you will have personal encounters with wildlife that you won’t soon forget. Zookeepers will reveal fascinating animal facts and answer your questions. Tours accommodate up to six people -- adults and/or children (10 years of age and older).  COST: $65.95 for two people (two person minimum, plus tax).  $22.95 (plus tax) for each additional person up to six total for tour. ZSF members receive 10% discount.  AVAILABILITY: By appointment only.  Advance notice required. Subject to availability.  For reservations call Group Sales ext. 84939, 84940, or 84941